The network adapter of laptops can cause slowness in CSI Lawyer
On new laptops, the network adapter Intel(R) Wi-Fi 6E AX211 may cause significant slowness in CSI Lawyer. The adapter is generally used at least in Lenovo’s T14s Gen 4 devices and in some Dell models.
Sometime after September 2023, that adapter has become a faulty version that is unable to efficiently run SQL query-intensive applications like CSI Lawyer. The problem only occurs when using the machine in a wireless network and disappears when the machine is connected to an Ethernet cable.
If the software seems to be running slowly, the user can easily check if the driver in question is the cause:
This is how you check if the slowness of the software is caused by a driver error
- In the bottom bar of the machine, enter Control Panel > select it from the list.
- Enter Device Manager in the search field of the window that opens.
- When the device component list opens, scroll to Network Adapters.
- If Intel(R) Wi-Fi 6E AX211 160 MHz is listed, it is the likely cause of the software slowdown.
- Double-clicking on the adapter opens its properties, and the adapter version can be found on the Controller tab. Slowness is caused by all adapter versions starting from 23.x.
This is how the problem can be circumvented
We are cooperating with Lenovo Finland to get a fix from Intel for the faulty network adapter. While waiting for it, we recommend the following as a temporary solution:
- Primarily, you should update the network adapter to an older, working version (22.240.0), so we recommend contacting your own IT support.
- You can acquire a separate WiFi adapter for the device if there is a free USB port for it. It would be good for the adapter to support both 2.4 GHz and 5 GHz frequencies.
- If a wired Ethernet network is available, the easiest way is to connect the device to it.
If you need further instructions or help updating the network adapter, contact our customer support help@csihelsinki.fi.