{"id":11492,"date":"2021-11-15T19:01:26","date_gmt":"2021-11-15T19:01:26","guid":{"rendered":"http:\/\/www.csihelsinki.fi\/customer-support\/"},"modified":"2025-10-05T20:00:49","modified_gmt":"2025-10-05T20:00:49","slug":"kundsupport","status":"publish","type":"page","link":"https:\/\/www.csihelsinki.fi\/sv\/tjanster\/kundsupport\/","title":{"rendered":"Kundsupport"},"content":{"rendered":"\n
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F\u00e5 snabb CSI-support via telefon <\/h1>\n\n\n\n

eller e-post<\/h1>\n<\/div><\/div>\n\n\n\n
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Om ni har fr\u00e5gor eller st\u00f6ter p\u00e5 problem i anv\u00e4ndningen av programvaran kan ni alltid kontakta v\u00e5r kunniga kundsupport.<\/h2>\n\n\n\n
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Vi str\u00e4var alltid efter att ni ska f\u00e5 st\u00f6rsta m\u00f6jliga nytta av CSI Lawyer och hj\u00e4lper er g\u00e4rna om ni st\u00f6ter p\u00e5 problem. V\u00e5rt kundserviceteam st\u00f6djer er i anv\u00e4ndningen av programvaran och arbetar f\u00f6r att l\u00f6sa alla support\u00e4renden s\u00e5 snabbt som m\u00f6jligt.<\/p>\n\n\n\n

F\u00f6r att ytterligare f\u00f6rb\u00e4ttra anv\u00e4ndarupplevelsen erbjuder vi v\u00e5ra kunder regelbundna samarbetsm\u00f6ten.<\/p>\n\n\n\n

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Daglig support<\/h3>\n\n\n\n

Om ni st\u00f6ter p\u00e5 problem i den dagliga anv\u00e4ndningen av programvaran, beh\u00f6ver v\u00e4gledning eller har fr\u00e5gor om nya funktioner kan ni alltid kontakta v\u00e5r kundsupport. Det b\u00e4sta s\u00e4ttet att f\u00e5 hj\u00e4lp \u00e4r att skicka en supportf\u00f6rfr\u00e5gan med en tydlig beskrivning av \u00e4rendet till help(a)csihelsinki.fi<\/span><\/a>. Vid br\u00e5dskande fr\u00e5gor kan ni ocks\u00e5 ringa oss under kontorstid p\u00e5 +358 10 322 7880. Vi betj\u00e4nar p\u00e5 svenska, engelska och finska.<\/p>\n\n\n\n

Grundl\u00e4ggande anv\u00e4ndarsupport ing\u00e5r i avgiften f\u00f6r CSI Lawyer, vilket inneb\u00e4r att vi i de flesta fall kan l\u00f6sa problem utan\u00a0extra kostnad. Oavsett var ert kontor finns kan vi med hj\u00e4lp av TeamViewers s\u00e4kra fj\u00e4rranslutning unders\u00f6ka problemet direkt p\u00e5 anv\u00e4ndarens dator f\u00f6r att \u00e5tg\u00e4rda det snabbare.<\/p>\n\n\n\n

Om supportspecialisten inte kan l\u00f6sa problemet, eller om er supportf\u00f6rfr\u00e5gan g\u00e4ller integrationer eller anpassningar, kopplas v\u00e5ra konsulter och v\u00e5rt produktutvecklingsteam in.<\/p>\n\n\n\n

N\u00e4r ett problem beror p\u00e5 ett fel i programvaran registreras detta i utvecklarnas korrigeringslista s\u00e5 att det kan \u00e5tg\u00e4rdas s\u00e5 snart som m\u00f6jligt.<\/p>\n\n\n\n

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Samarbete f\u00f6r en b\u00e4ttre kundupplevelse<\/h3>\n\n\n\n

CSI Lawyer utvecklas kontinuerligt \u2013 och det g\u00f6r v\u00e5ra kunders k\u00e4rnprocesser ocks\u00e5. D\u00e4rf\u00f6r genomf\u00f6r vi regelbundna uppf\u00f6ljningar f\u00f6r att s\u00e4kerst\u00e4lla att alla CSI-kunder kan dra maximal nytta av de m\u00f6jligheter som de senaste versionerna av CSI Lawyer erbjuder.<\/p>\n\n\n\n

V\u00e5ra kunder kan kostnadsfritt best\u00e4lla anv\u00e4ndarenk\u00e4ter f\u00f6r att ta reda p\u00e5 hur n\u00f6jda deras CSI-anv\u00e4ndare \u00e4r \u2013 och om det finns behov av utbildning om systemet som helhet eller enskilda funktioner. Baserat p\u00e5 enk\u00e4tresultaten kommer CSI och kunden tillsammans \u00f6verens om \u00e5tg\u00e4rder som f\u00f6rb\u00e4ttrar anv\u00e4ndarupplevelsen.<\/p>\n\n\n\n

<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Se ocks\u00e5<\/h2>\n<\/div>\n\n\n\n
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Implementering<\/strong><\/a><\/p>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":11572,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11492","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nF\u00e5 snabb CSI-support via telefon eller e-post<\/title>\n<meta name=\"description\" content=\"CSI:s erfarna kundsupport finns tillg\u00e4nglig i alla problem och fr\u00e5gor som r\u00f6r anv\u00e4ndningen av CSI Lawyer. 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